CARTIER

We carefully prepare every order before dispatch to make sure your product reaches you in the best possible condition.

Order Processing

Most orders are processed and prepared for dispatch within the normal processing period. Once your order has been handed over to the courier, the delivery process begins.

Delivery Time

• Major cities may receive orders faster depending on courier availability.
• Remote areas and smaller cities may require additional delivery time.
• Public holidays, weekends, weather conditions and courier delays may affect delivery time.
• Customers should provide a complete delivery address and active phone number.

Shipping Charges

Applicable shipping charges are calculated or displayed during checkout according to the store's shipping settings.

We want you to receive your order in satisfactory condition. If you receive a damaged, defective or incorrect product, please contact the store as soon as possible.

Eligible Return Cases

• The wrong product was delivered.
• The product arrived damaged.
• The product has a manufacturing or functional defect that was not caused by misuse.
• The received item materially differs from the product ordered, subject to verification.

Return Condition

Products submitted for return should generally be unused, undamaged and returned with their original packaging, tags, accessories and other included items.

How To Request A Return

Contact the store using the available contact information and provide your order details along with a clear explanation of the issue.

Inspection & Approval

All return requests are subject to verification. The store may inspect the returned product before approving an exchange, replacement, refund or other resolution.